Maintenance Services – Onyx ERP
The Maintenance Services system delivers the service guarantees customers are owed. It is used by companies that run the Onyx ERP suite to manage all their resources, and having it in their workshop is an advantage the company and its customers both deserve.
Key functions
- Receive and inspect devices and record the customer data the company needs.
- Issue the job order by device type, service and the parts the customer's device may need.
- Follow job orders and the stages of service delivery, recording every necessary detail.
- Approve the final maintenance report and issue the device release permit.
Key features
- Track the status of devices received for maintenance until they are handed back to customers.
- Evaluate the performance of engineers and of the services the company provides.
- Track the amounts paid out or received against job orders.
- Classify the company's various services and handle them as service items.
- Show the job order with its details on the sales invoice so it can be issued as an invoice.
- Varied reports for following job orders, customer devices and engineers' performance, with options that help analyse and develop the business.
