Technical Support
Ultimate Solutions provides professional, round-the-clock technical support to help clients reach operational excellence. Our support team is made up of highly skilled experts in software, computer engineering and accounting-system deployment, helping you maintain maximum efficiency, profitability and service availability. Clients request support for different reasons; the most common are:
- Adjusting existing system functions to meet specific business needs.
- Difficulty understanding or using the system instructions.
- Errors caused by system malfunction, improper use or external factors.
- Learning about the latest system updates and versions.
Technical support cost
- Technical support is completely free during the first year of deployment. After the first year, only clients who have not renewed their annual maintenance agreement are charged for support services.
Technical support visits
- On request, one of our engineers visits the client's premises to examine the running systems, takes the needed action, offers instructions to users, listens to the client's needs and expectations, and submits a report about the visit to management.
Three channels to reach us
- Request the service online, through the customer portal or e-mail.
- Call the technical-support coordinator.
- Chat with us directly on WhatsApp or Telegram.
